Metro – Wayfinding – Accessibility

Official assistance services

For your convenience we collected in one place all information about services for disabled passengers from official metro websites.

Please note that Metro4All project is not connected in any way to metro operators and cannot guarantee the provision of these services.

If you found a mistake or have any additional information please contact us.

Moscow

Assistance for people with special needs in Moscow metro is provided by Center for passengers mobility.

You can apply for help:
– by phone (fax): +7 (495) 622-73-41 or
online

Passengers can receive help they had applied for daily from 8:30 till 19:30.

The application should be submitted at least 3 hours prior to the visit.

Officers of the Center for passengers mobility are on duty at 87 stations, every day from 10:00 till 17:00.

Source

Find accessible route in Moscow

Saint-Petersburg

Assistance for wheelchair-users in Saint-Petersburg metro is provided by Metro Control Service and requested through Information Centre.

Phone: +7 800 350 11 55

Assistance is provided during metro working hours.

The help will be provided by an employee of the metro administration. The mobile stairlifts are used to overcome the stairs.

If the station is equipped with escalators you will be brought down/up by metro employee using special device. If there are standby escalators one of them will be used. Otherwise you’ll have to use the main escalator.

Source

Find accessible route in Saint-Petersburg

Nizhny Novgorod

Assistance for wheelchair-users can be requested at entrance point to any of the stations.

To minimize time for delivery of the mobile stairlift wheelchair-users can submit an application for assistance in advance.

Phones to submit the application: +7 (831) 249-95-50 or +7 (831) 245-58-07

While applying for assistance indicate your route and estimated time of travel.

Source

Find accessible route in Nizhny Novgorod

Ekaterinburg

Passengers with special needs can apply for assistance in order to get fast and comfortable transfer inside stations.

The application should be submitted not later than 30-40 minutes before the visit.

Phone: +7 (343) 358-04-77

While applying for assistance indicate your route, estimated time of travel and presence of accompanying person.

Source

Find accessible route in Ekaterinburg

Novosibirsk

Assistance to wheelchair-users inside metro stations is provided by accompanying and transportation via mobile stairlifts. A mobile stairlift can transport active wheelchairs up to 130 kilograms in weight.

Application for assistance should be submitted to metro administration in advance.

Phone: +7 (383) 222-49-80

While applying for assistance indicate your route and estimated time of travel.

Assistance is provided during the least traffic hours – from 10-00 till 16-00.

Source

Find accessible route in Novosibirsk

Minsk

Assistance for transfer of wheelchair-users.

Phones: +375 (17) 219-56-16 or +375 (17) 327-49-22

Source

Find accessible route in Minsk